Versa 2 battery draining quickly

[Tuckerdog88]

I’ve had my Versa 2 for about a year and it’s been great. Overnight my watch suddenly discharged quickly. I woke up to it completely drained. I charged it for a couple hours to full and went about my day. Less than 8 hours later it has drained again. It used to last 3-5 days between charges. I’ve made no changes to settings and added nothing new. Any suggestions?

Moderator edit: updated subject for clarity

[KayeDee]

Exactly! Mine died too! That's why you need to call and request a replacement.  See my comments above with suggestions.

[Debosama]

@KayeDee 

How long did you have the watch for? 
So far, Support refused to replace them if it was more that one year. 

[KayeDee]

@Debosama Just under 2 years. I asked for a supervisor and told them:1. We shouldn't be paying almost $200 for a watch that lasts less than 2 years. 2. It is EVIDENT by all the posts in the community chat that there is a defect. 3. That both Twitter Help and Community Chat Monitors have posted they recognize there is a global issue and are working on a solution. 4. And since my versa 2 had a black screen and didn't respond to anything, it needed to be replaced because it couldn't receive the update that would resolve the issue. I kept repeating these same points each time she tried to say my watch was out of warranty. She finally agreed to send me a replacement. Sent from my Verizon, Samsung Galaxy smartphone

[KTMo]

The only thing that has worked for me is to turn Bluetooth off on my phone. Of course then I have to turn it off and on over and over again to sync my steps. I forgot to turn it back off last night and the battery drained within 4 hours of fully charging it. It’s ridiculous 

[Debosama]

Hi @KTMo ,

In my case, in an attempt to resolve the battery draining issue, I unpaired it and tried a factory reset. Now my watch is completely dead. The factory reset failed and the watch is unresponsive. I suspect the hardware (and the battery) is still fine, but the software is gone. The buttons aren't doing anything. 

@KayeDee , thanks for sharing your story. I was actually in the same situation, at 2 years. I followed your steps and spoke to a supervisor after a while, and after repeating my story again, they said they will send me a replacement.  (but I'll believe it when I get it...)

It's a shame, I believe the watch is still physically (hardware) in great shape. Just stuck software-wise. They must have some tools to update the firmware through a USB connection (rather than bluetooth) that would fix many of us but Fitbit Support has no idea what I'm asking about.