Versa 2 battery is draining quickly

[Martinabus]

My Versa 2 will not hold a charge for more than a day. I charge it at night and it is dead by the evening. I used to be able to wear it for 3-4 days before I had to charge it again. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Martinabus, welcome to the Community Forums. 

As you may know, your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Let me know how it goes. 

[Saz001]

I am also having the same issue, has been the same since Monday, it is also not tracking steps. Really not very old, products are definitely not worth the money anymore! 

[MarreFitbit]

Hello there @Saz001, welcome on board. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you're having issues with the battery of your Versa Lite, please take a look at my previous post for tips and recommendations to conserve your watch's battery life. 

Regarding your steps that are not being tracked, I'd like to know if "steps" is the only stat missing? Are you seeing your calories, floors, distance, etc? In the meantime, please restart your watch by following these steps How do I restart my Fitbit device?

Let me know how it goes or if you need further help. 

[Martinabus]

It's very disappointing considering the amount of money I paid for this.
Mine has also stopped tracking heart rate 😏

[MarreFitbit · Accepted solution]

Hello @Martinabus, I understand why you're feeling disappointed. Thanks for your feedback as it helps us to keep improving.

As for the heart rate that is not working, please try the following:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your watch's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more troubleshooting steps, see: What factors can affect my heart-rate reading on my Fitbit device?

Keep me posted on the outcome. 

[Martinabus]

So far this has worked. Do you have a fix to make my battery last longer?

--
Martina Ruiz

[MarreFitbit]

Hello @Martinabus, I'm glad to hear that the steps recommended solve the issue with your heart rate. 

Regarding the battery life of your Versa 2, please check this post I made for you here.

Let me know if you need further help. 

[Martinabus]

Ok, I just wanted to update on my Fitbit Versa 2. I made sure all of those
settings were off. No GPS, no Spotify or Pandora and ALways On is off. I
also changed my watch face to a Fitbit designed watch face and my Fitbit
still will not hold a charge for even a full day. I charge it overnight and
it is dead by bedtime. My watch is just over a year old and I paid almost
$200 for it. I would really hate to think that I am going to have to pay
another $200. That's $400 in less than 2 years!
Also, I should add that I do not submerge my watch in water ever. I take it
off to bathe and never go swimming with it on even though I should be able
to.
Any other suggestions???

--
Martina Ruiz

[Martinabus]

Update: my Fitbit is completely dead now. It won't turn on or charge at all. I have had it on the charger for several days and still nothing. Any ideas?