Versa 2 battery is draining quickly

[TammyRR]

Hello!  I received my Versa 2 as a birthday gift on July 8th, 2020.  It held a charge for about 5 days consistently until about a month ago.  Now I might get roughly 24 to 36 hrs out of a charge.  I have my watch set to manually check the time, have it on a fitbit watch face, I turned off as many notifications as I could find, I don't use any apps on it and I don't think the GPS has worked for a couple of months. I literally don't use the watch for any additional features- just heart rate, steps, tracking exercise, very basic things (silly having a smart watch that I don't do anything with!)  I use a Samsung S20 for syncing.  I've tried charging with a computer as well with the same results. To say I'm frustrated and unimpressed is an understatement.  Can anyone suggest what I might try in addition to what I've already done or what steps to take next to try to return this watch or have this replaced?  I'd really appreciate the assistance.  

Moderator Edit: Clarified subject

[MarciM]

Hi @TammyRR 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. Please try restarting it a few times in a row. You can restart your Versa by holding down the button 10+ seconds until you see the Fitbit logo. Let it fully restart, then do it again, and once more. It sounds like there is something running in the background draining your battery and a few restarts should take care of that. Fingers crossed that does the trick for you. 

[MarreFitbit]

Hi there @TammyRR, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced with the battery of your Versa 2. We‘re taking into consideration your comments and sentiments with regards to our products and services. Thanks for helping out @MarciM!

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

[TammyRR]

Thank you!  I've restarted it 3 times as you've suggested.  We'll see if that helps 😊

[TammyRR]

Thank you!  I'll keep an eye out for their email.  I appreciate the assistance. 

[Markusic]

Tammy,  I've been having exactly the same issue on my Versa 2 that is little over one month old.   It held the charge for almost a full week at first but suddenly in the last week it is draining rapidly (about 30 some hours).   I'll try rebooting three times as suggested.

[Freedom226]

Mine would last for days and now I’m lucky to get 12 hours out of it. It all started when I agreed to the free premium trial. Is there a way to stop the free trial now without having to wait until February 

[TammyRR]

I hope it works for you! 

[Markusic]

rebooting (holding the button for 10 seconds) and repeating that process three times after it starts back up seems to have at least temporarily solved the problem.   I'm still at 89% about 24 hours later.

[TammyRR]

Thank you.  I did try that yesterday and unfortunately it hasn't helped.  I'm being sent a replacement.  I can say that Fitbit's customer service has been exceptional.