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Versa sleep tracking issues

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‎11-18-2020 03:38 - last edited on ‎11-18-2020 05:18 by Fitbit Moderator

‎11-18-2020 03:38 - last edited on ‎11-18-2020 05:18 by Fitbit Moderator

My versa 2 stops tracking sleep in middle of night! Day 3 so far and I know I’m sleeping much longer

 

thanks

 

 

Moderator edit: updated subject for clarity

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‎11-18-2020 05:12

‎11-18-2020 05:12

Hi @magicwand, it's great to see you in our Fitbit Community. I'm sorry to hear about the sleep tracking issues that your Versa 2 has experienced.

 

I was able to get in touch with our Support team and was told that they will reply to your last email soon in order to follow up and provide a solution. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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‎11-18-2020 06:31

In response to JuanJoFitbit

‎11-18-2020 06:31

Hi
They replied once to tell me my sleep tracker tracked from 9-11 and 11-3 am on the 16th ive done what they suggested so I will wait for the email.
Just a little perturbed with 11 month old fitbit and here we go again .

TY

Stay Safe

Jane
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