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Versa 2 battery issue

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‎08-03-2021 05:18 - last edited on ‎08-03-2021 06:04 by Fitbit Moderator

‎08-03-2021 05:18 - last edited on ‎08-03-2021 06:04 by Fitbit Moderator

My battery seems to be dead. It won’t charge even after I cleaned the sensors. Do I need to buy a new tracker or can I replace the battery?

 

 

Moderator edit: updated subject for clarity

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‎08-03-2021 06:03

‎08-03-2021 06:03

@Edge4105 Welcome to our Fitbit Community. Regarding the battery issue that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Hope this helps.

JuanJo | Community Moderator

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