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Versa 2 battery issues

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‎07-31-2022 15:11 - last edited on ‎08-01-2022 07:11 by Fitbit Moderator

‎07-31-2022 15:11 - last edited on ‎08-01-2022 07:11 by Fitbit Moderator

My Versa 2 that I bought almost 3 years ago will not turn on. When I place it on the charger it gets extremely hot an still will not turn on. Help!!!!

 

Moderator Edit: Clarified subject

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‎07-31-2022 17:58

‎07-31-2022 17:58

Hi @LatoyaWard  you're out of warranty, but you can always contact customer support to see what they say.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-01-2022 07:15 - edited ‎11-16-2023 11:07

In response to Odyssey13

‎08-01-2022 07:15 - edited ‎11-16-2023 11:07

Hi there, @LatoyaWard. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. @Odyssey13 Thanks for your advice! 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further help. 

Thanks for your understanding. See you around! 

Maria | Community Moderator, Fitbit


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