Versa 2 battery life and touchscreen issues

[McKechnie]

Ive had my Versa 2 since Christmas, it has been working fine up until the last 4-6 weeks.  The touch screen stopped working and i have noticed that the battery life last approx 3 days with minimal usage (particularly since the touch screen isn't working).  

I have restarted several times which seems to help for a couple of hours but then it reverts back to not working.  I have also reset it back to factory settings hoping this would help which it did but again only for a day, still touch screen and battery life an issue. Early on i had trouble with water tracking, which was resolved but since then i have had more difficulties, i am unable to use it for anything but simply a watch which is not why i purchased it.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @McKechnie, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the touchscreen and battery draining issues that your Versa 2 is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.