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Versa 2 battery life not lasting

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‎11-24-2020 13:01 - last edited on ‎11-24-2020 18:20 by Fitbit Moderator

‎11-24-2020 13:01 - last edited on ‎11-24-2020 18:20 by Fitbit Moderator

I have had constant problems with my versa 2 and received a refurbished replacement 6 months ago due to HR monitor not working. For the last 5 months the battery doesn't even last a full day, constplating changing brands. 

 

Moderator Edit: Clarified subject

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‎11-24-2020 18:19

In response to Notey3

‎11-24-2020 18:19

Hi @EG3, welcome to the Community Forums.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 7 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

@Notey3 Thanks for sharing your experience, I'm really happy to know that our Customer Support team provided you assistance and that now you're back on track.

 

Let me know if further assistance is needed and if you have any additional questions.

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5 REPLIES 5

‎11-24-2020 17:13

‎11-24-2020 17:13

I had the same issue with my first Versa 2.  They sent me a replacement.  I’ve had no issues with battery life since then.

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‎11-24-2020 18:19

In response to Notey3

‎11-24-2020 18:19

Hi @EG3, welcome to the Community Forums.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Versa 2 was designed to last 7 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes a restart process that will refresh the device's performance.

 

@Notey3 Thanks for sharing your experience, I'm really happy to know that our Customer Support team provided you assistance and that now you're back on track.

 

Let me know if further assistance is needed and if you have any additional questions.

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‎11-25-2020 14:05

In response to RicardoFitbit

‎11-25-2020 14:05

Hi Ricardo,

 

I have tried everything that I possibly can. I dont receive any notifications to my watch and have all power savings modes on. Its not working properly. 

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‎11-26-2020 14:11

In response to RicardoFitbit

‎11-26-2020 14:11

Hi, ive tried all these things and really ive been unable to use my fitbit for the past couple of months. My partner wants to buy me a new one but i do not see the point in having anything by fitbit if this one can not even last a year. I was given a replacement due to the first one locking and not being able to gain access now this!? 

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‎05-01-2021 11:45

‎05-01-2021 11:45

I have not been having this problem until a day ago. I charged my Versa 2 for a couple hours and when I removed it at about 6pm, it said 96%. Yet when I woke up the next morning, the watch was completely dead. I recharged it to about 56%, then restarted it to make sure nothing else was running. Yet at 1:30pm, the battery was down to 14%. 

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