Versa 2 battery life suddenly reduced to 2 days

[Flacathy]

I had my Versa replaced when the battery started failing.  My Versa 2 has been holding a charge for 5 days until about a week ago and now lasts 2 days.  I am syncing daily to my iphone.  The watch is barely 6 months old.  Please assist.  I am doing nothing different now than I have been doing.

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @Flacathy, it's nice to see you again in our Community Forums.

I appreciate your participation in the Forums and sharing that your Versa 2 battery life suddenly reduced to 2 days. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 
2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?
3. Charge the watch to 100% and use it like normal. 

For additional tips to prevent battery drain, please see this help article: Can I extend my Fitbit device's battery life?

Let me know how it goes.

[Flacathy]

Hi

I am frustrated, I had a Versa and you replaced with a Versa 2 Which was wonderful.

The battery life has been 5 days up until a week ago, now it is 2 days and the swipe features are no longer working.

It started with no response on the Versa 2 and I went onto the FitBit Community and followed steps; I deleted it on my app and reinstalled.  I have pushed the side button many times to restart and try to get the swipe function to work and hopefully get the battery life restored, I don’t know what else to do, I have taken the steps as indicated, have been through this with the previous Versa.

[LiliyaFitbit]

Hi @Flacathy, thank you for your reply. 

I totally understand how you are feeling and appreciate your efforts and the additional details. Since you continue experiencing difficulties, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[BdBrian]

I'm having the exact same issues as Flacathy, I've had my Versa 2 approximately 6 months and have consistently been able to get 6-7 days on a charge and now for the last 2 weeks or so I'm getting 2 days at the most and I'm also having the issue with the swipe not working. I reset it and the swipe came back for a few days and it seemed like the charge was lasting longer, then after 3 or 4 days the charge went from 50 to zero in roughly 12 hours and it's back to not holding a charge for more than a day or so. I've made no changes to any settings since the time of purchase so I'm at a loss for why the battery life has dropped off. Thanks for any help you can provide.

[Vpeters564]

I am having this exact same issue with my versa 2, along with the screen not swiping. I have to restart my watch multiple times a day. The charge lasts 2, maybe 3 days which just started happening like 2 weeks ago. I have always had a fitbit made clock face (no third party ones) and I charge it to 100%. Any advice? 

[delta-s]

Same here. Swipe not working (very often, but not always), need to reboot my Versa 2, battery lasts about 2 days. This is going on for a couple of days, before that both swiping and battery worked fine. I also tried the recommended stuff (charge 100%, fitbit clock face), still have the same issues. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @BdBrian @Vpeters564 @delta-s. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same battery issue along with the issue with swiping. I appreciate your efforts and the additional details and recommend changing the Screen Wake setting to manual. You can find the steps to change this setting in the help article: How do I see the time on my Fitbit device?

Keep me posted on the outcome.

[delta-s]

Thanks Liliya for your response. I've checked the behavior of my Versa 2 after setting screen wake to manual, and it indeed seems to solve the problem: touch screen seems to work properly again, and battery life seems also reasonable again. So I'm grateful for this suggestion! 

However, this is more a workaround than a real solution, since automatic screen wake really is a feature I'd like to use. Can you give us a hint when it's safe to turn it on again? Thanks in advance! 

[LiliyaFitbit]

Hi @delta-s, thank you for your reply.

I am glad to hear that changing the Screen Wake setting to manual helped with the issues with touch screen and battery life. Thank you for posting the update here. I really appreciate your time and feedback. I totally understand how you are feeling as you would like to continue using all the features of your watch. I would like to advise that this information has been reported to our team and we're investigating this. I appreciate your feedback and recommend to keep your Fitbit device and app up-to-date since these updates provide feature enhancements and product improvements. Thank you for your understanding. 

I'll be around if you have any questions. 

[BdBrian]

I have to agree with Delta, after changing the setting to "manual wake" it seems to have fixed all the problems with battery life and swipe not working but it is just a workaround and doesn't actually fix the problem. Hopefully, someone in programing can figure out what they broke and restore full functionality to our watches because this appears to be a software problem not a hardware issue since we all seem to have the same issues starting in roughly the same time frame.

[LiliyaFitbit]

It's nice to see you around, @BdBrian.

I am glad to hear that a workaround shared helped you resolve the issues with your watch. I understand that it doesn't fix the problem. I hope this issue will be resolved soon as this information has been forwarded to our team. Your feedback and comments are greatly appreciated.

If you have any questions, feel free to let me know.

[zougathefist]

his looks like one of those, "...oops a software update has made your battery life a problem w but there is no solution - luckily we have a new product on the market that you can buy instead" kind of things

[dianamartins]

Hi! It's happening exactly the same thing with the battery of my versa 2 and I am not even doing exercise or using it daily... I haven't done anything different. I've got this watch since March! I appreciate any help. Thanks

Moderator edit: personal info removed

[zougathefist]

I did what the suggested above, changed the screen wake.setting to manual and now mine is fine, getting 5 days from a charge again

[dianamartins]

I have changed the screen wake to manual as suggested but didn't improve the battery, still doesn't last for more than 1-2days... 

[kornieme]

This too has just started happening to me, I charged mine yesterday because it was nearly dead and I had just charged it the day before. Right now I am at 49%, I have barely had my Versa 2 for 3 months? My Premium trial ends tomorrow, would that be the reason all of the sudden the battery has a 24 hour charge?

[DrRob]

Hi.

I have had the same issue.

It was the SpO2 clock face that did it for me. 

When I went back to one of my saved clock faces, I got my 5 days back

[Chokolatechp]

That has to be it! I just started having the issue as well. I forgot that I just got that Sp02. Its gotta go!

[GregMatt]

I have the same issue. It was lasting 4 to 5 days now 2.  I haven't changed anything around my daily activity but to remedy i have turned all settings to the suggested "how to make my battery last longer", restarted multiple times and even returning to factory settings and reloading.  This appears to have all changed with the last software update.  From reading this thread I think maybe it is time for fitbit to own up to a glitch and fix it.  This my first fitness watch and the brand fitbit is no longer recommended by me.  It is time to own up or refund for not meeting your truth in advertising.