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Versa 2 big red X data not cleared sync and try again

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‎06-27-2021 19:12 - last edited on ‎06-29-2021 18:49 by Fitbit Moderator

‎06-27-2021 19:12 - last edited on ‎06-29-2021 18:49 by Fitbit Moderator

I bought a used versa and when I charged it this is all that it says data not cleared sync and try again I have no way of getting ahold of the person I bought it off of and would like to be able to use it... help please 

 

Moderator edit: format

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‎06-29-2021 18:48

‎06-29-2021 18:48

Welcome to the Fitbit Community, @Jghcplc1602.

 

Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

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