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Versa 2 black screen and it won't sync

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‎05-10-2023 08:56 - last edited on ‎05-10-2023 09:39 by Fitbit Moderator

‎05-10-2023 08:56 - last edited on ‎05-10-2023 09:39 by Fitbit Moderator

My versa 2 screen is black and won’t connect to my phone? Or is there a place where I can send it to get fixed?

 

 

Moderator Edit: Clarified subject

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‎05-10-2023 09:42 - edited ‎05-26-2023 11:38

‎05-10-2023 09:42 - edited ‎05-26-2023 11:38

Hi there, @Holley16. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Regarding to your inquiry, note that we don't have repair centers in any country where Fitbit devices are sold.

Maria | Community Moderator, Fitbit


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