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Versa 2 black screen

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‎08-01-2021 04:00 - last edited on ‎08-02-2021 16:46 by

‎08-01-2021 04:00 - last edited on ‎08-02-2021 16:46 by

I have tried to force reset but to no avail. The green light to the back is responsive but that’s about it! It won’t wake up. I have tried everything! The screen just remains black.

 

 

Moderator edit: subject for clarity 

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‎08-01-2021 06:02

‎08-01-2021 06:02

I am having the exact same isue, I have tried resetting and charging for ower an hour, but still black. I am thinking I need to go to the store I bought from to get a new one , but since it is the third fitbit watch I hav had  (the other two where charge 3) with  this problem, where I ned to buy a new one, Im getting quite tired of this problem. Have you bought yours from fitbit or from a store? I dont know if there is anything else there can be done expect returning it?  I have tried contacting fitbits customer service, but I am yet to get an answer. I really hope there is a soloution to this problem...

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‎08-02-2021 16:46

In response to JasminLauff

‎08-02-2021 16:46

Welcome to the Fitbit Community, @Kadiana and @JasminLauff.

 

@Kadiana Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting tips in Why isn't my Fitbit device's battery charging? You can also try changing a clock face to Fitbit designed one: How do I change the clock face on my Fitbit device? If the issue persists, please contact our Support team for further assistance. The best way is to chat with our team online or give them a call. Click here to get connected. 

 

@JasminLauff I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. If you've already tried the steps from this help article, please try getting in touch with our Support team. They should be able to look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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