Versa 2 stopped working

[GiulianaVeronx]

My versa2 is not working anymore, I am trying to charge to restart but seems that nothing work

What do I should do?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GiulianaVeronx.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting instructions in Why isn't my Fitbit device's battery charging? 

Additionally, I recommend checking if your Fitbit device is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device? 

Hope this helps. 

[GiulianaVeronx]

Fitbit team, my watch is completely OFF... I thought that was the battery but even when I try to recharge it is not appearing anything in the visor.

I can not reset because the watch is not working. I will try with other charge device today in order to assure that the problem is the watch. Please let me know where I can find a maintenance service if the problem is confirmed to be my watch.

Thanks 

[GiulianaVeronx]

Fitbit team, it is confirmed, the problem is the watch that is completely OFF. What can I do to recover it? the product is in the warranty period.

Thank you.

Giuliana

[LiliyaFitbit]

Thank you for your reply, @GiulianaVeronx.

I appreciate your efforts and the additional details. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.