help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 black screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-18-2022 04:05

‎08-18-2022 04:05

Hi

 

My Versa 2 has a black screen and is unresponsive. The charger works without issue as my wife has charged her Versa 2 from the same charger and no problems

 

I Have pressed the power button and there is a slight vibration but nothing happens from there, this is very frustrating!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎08-18-2022 05:53

‎08-18-2022 05:53

Hi @Sooty78 Yes, that does sound frustrating! It sounds to me as if your Versa 2 is dying. Try contacting Fitbit Support  and see ifnthey are able to help.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎08-18-2022 12:02

‎08-18-2022 12:02

This has just happened to me with my third device! Fitbit Support has always replaced them until now, but the person I contacted via the chat today just kept sending me links to troubleshooting tips, all of which I'd already tried! You should definitely contact them in case they can help though. Good luck!

Best Answer
0 Votes