04-27-2023
07:36
- last edited on
04-27-2023
12:45
by
AndreaFitbit
04-27-2023
07:36
- last edited on
04-27-2023
12:45
by
AndreaFitbit
My Versa2 shows a black screen. I can scroll to see things but the clack face is not there. There is nothing. I tried putting it on the charger that didn’t help. I don’t know how to fix it
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
05-02-2023 09:50
05-02-2023 09:50
Thanks for getting back to us and for following advised troubleshooting steps @Madley.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
You can check your email.
04-27-2023 08:44
04-27-2023 08:44
It's only my clock that is black. If I swipe right, I can see the icons . But I tap and nothing.
04-27-2023 12:55 - edited 04-27-2023 12:56
04-27-2023 12:55 - edited 04-27-2023 12:56
Welcome to the Fitbit Community, @Chunkshake, @darylin. I'm sorry to hear that your Versa 2 has a black screen and thank you for mentioning the steps that you have followed and what happens with your device.
Please try restarting your watch:
04-27-2023 20:26
04-27-2023 20:26
My Versa 2 face is completely black and will not restart, (already tried). Fitbit App says battery is fully charged, and I need to Update Tracker. When I Update Tracker, it asks if Versa 2 is powered on, and to plug into charger - when I do, nothing happens. I have cleaned both charger and back of watch. Versa 2 cannot find Wi-Fi network. I am sitting in front of my router. Please help. Thank you.
04-28-2023 09:04
04-28-2023 09:04
Welcome to the Fitbit Community, @Madley. I´m sorry to hear that your Versa is completely black and thank you for mentioning the steps you have followed in order to correct this.
Please confirm that you have checked help article: Why can't I update my Fitbit device?
04-29-2023 12:48 - edited 04-29-2023 21:15
04-29-2023 12:48 - edited 04-29-2023 21:15
My screen is still black. I cannot follow any of the suggestions, because all I get is a black screen!
Yes, I have checked the suggestions under: “Why can't I update my Fitbit device?”
05-02-2023 09:50
05-02-2023 09:50
Thanks for getting back to us and for following advised troubleshooting steps @Madley.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
You can check your email.
07-03-2023 21:08
07-03-2023 21:08
I'm dealing with the same problem. Black screen, loadind fully charged, 10sec pushing the button, nothing helps...
07-04-2023 09:52
07-04-2023 09:52
Welcome to the Fitbit Community, @Cibee. I'm sorry to hear that your Versa 2 also has a black screen and thank you for letting us know that pushing the button hasn't helped.
I went ahead and created a case on your behalf and a Customer Support representative will contact you soon.
You can check your email.
07-04-2023 14:51
07-04-2023 14:51
I too have this issue!
07-04-2023 18:57
07-04-2023 18:57
I am also having the black screen. It occasionally vibrates, but, I can't see anything. It's charged, I can see in the app. I tried to restart it without success. Please help! Thanks!
07-05-2023 13:06
07-05-2023 13:06
Welcome to the Fitbit Community, @Niclewhug. @Treasurelover. I'm sorry to hear that your Versa 2 screen is black.
@Niclewhug, please confirm that you have restarted your watch with the steps of: How do I restart my Fitbit device?
@Treasurelover, thank you for mentioning that you already restarted your device without success. Please try changing your watch's clock face with the steps of help article: How do I change the clock face on my Fitbit device?
07-05-2023 16:23
07-05-2023 16:23
I’m having the same problem with my versa 2. I changed the clock’s face and it still on black screen even if the app says it’s fully charged.
thank you for your help 🙏
07-06-2023 10:31
07-06-2023 10:31
Welcome to our community, @Aacareag. Thanks for letting us know that you changed your Charge 2 clock face and that it still has a black screen.
Could you please confirm that you have restarted your device with the instructions I shared on my previous post?
07-06-2023 20:35
07-06-2023 20:35
I am also having the same problems. My versa 2 screen is black. Will not reset but is still sending data to app. Changed clock but still black. Help!
07-07-2023 17:00
07-07-2023 17:00
Welcome to the Fitbit Community, @Ladychef20. Thank you for mentioning the steps you have followed in order to remove the black screen on your Versa 2.
I went ahead and requested a case on your behalf and a Customer Support representative will contact you soon.
You can check your email.
07-07-2023 21:09
07-07-2023 21:09
I have the same problem. It looks like many others have this problem recently.
07-08-2023 11:30
07-08-2023 11:30
Welcome to the Fitbit Community, @WCR0820. I'm sorry to hear that your Versa 2 has also a black screen.
Please confirm that you have followed the restart and changing clock face steps from my previous post in order to correct this.
07-08-2023 12:20
07-08-2023 12:20
Yes, I tried both things. It didn't work.
07-08-2023 12:43
07-08-2023 12:43
I’ve tried everything suggested and nothing will keep my Versa paired to my iPhone. At this moment, it’s been factory reset but I’m unable to set up the device because my Bluetooth won’t find the device. Why is this happening now all of a sudden??? Never had a Bluetooth problem until the app AND the tracker were updated a day or two ago. Now it’s been rendered worthless.