help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 blank display and won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-09-2021 16:17 - last edited on ‎01-13-2021 16:38 by Fitbit Moderator

‎01-09-2021 16:17 - last edited on ‎01-13-2021 16:38 by Fitbit Moderator

My Versa 2 (this is my second, and arrived in August 2020), has completely stopped working. Screen began to flicker earlier today and then finally just went black. Recharged and reset it. Then reset it again, and now it won’t even sync to my phone, as I can’t see the four digit code to set it up again. This is the second Versa 2 in two years that has quit. I am beyond perturbed. Trying to get customer service is all but impossible, as there is no customer service. So what is Fitbit going to do about this? I spent a LOT of good money on this watch, and both of them have lasted less than a year a piece. I have already done all the trouble shooting, so this thing needs to be elevated so I can get this either repaired or replaced ASAP. 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-10-2021 01:37

‎01-10-2021 01:37

Probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎01-13-2021 16:39 - last edited on ‎10-03-2023 06:25 by Fitbit Moderator

In response to Guy_

‎01-13-2021 16:39 - last edited on ‎10-03-2023 06:25 by Fitbit Moderator

Hi @MadVersa2, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Customer Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Best Answer
0 Votes