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Versa 2 blank display

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‎10-10-2020 06:39 - last edited on ‎10-12-2020 16:04 by Fitbit Moderator

‎10-10-2020 06:39 - last edited on ‎10-12-2020 16:04 by Fitbit Moderator

Last night screen kept pixilating and this morning screen is blank.  Fully charged.  Haven't even had the versa for a year.   Any ideas?   The clock was the new Fitbit o2 stat one.  Help!

 

Moderator Edit: Clarified subject

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‎10-12-2020 16:03

‎10-12-2020 16:03

Hi @GeegeeK, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To fix the display issue that you're experiencing with your Versa 2, I recommend you to try our restart process following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.

 

Let me know how it goes and if further assistance is needed.

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‎10-12-2020 17:33

In response to RicardoFitbit

‎10-12-2020 17:33

It took awhile but appears to be working again.   Thank you. 

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