Versa 2 blank screen and it won't connect to my Fitbit app anymore

[Linzz]

Hi,

My screen on my Versa 2 stopped working. Data still showing on the phone at that time. Tried restarting numerous times. Then I deleted versa from my phone to try and add as new device to see if this helped. Unfortunately I didn't realise to do this they send a code to the versa display which I cant see. The versa vibrates when the code is sent but screen still bank. Can anyone help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Linzz. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried.  I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Versa 2 and report that the screen is blank, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Linzz]

Hi,

Just wondering if there is any progress on my fitbit problem.