Versa 2 blank screen and it won't update

[Schuberg]

My versa stopped working Thursday afternoon, black screen. After holding down the sidebutton, I see the red exclamation point with a red triangle.  Put it on the charger overnight. In the morning, I see the green fitbit logo but the screen will not turn on. On the app I see it needs to be updated.  Proceed to update, which seems to work since I see the green checkmark, Fitbit proceeds to install with the white fitbit logo, but eventually fails.  I have repeatedly gone through this process the past two days. Chatted with tech support without help. Tech support was going to elevate my case to the higher tier, and I have heard nothing from them.

Anyone with this issue? 

Moderator Edit: Clarified subject

[Guy_]

Hi @Schuberg - they have probably deemed your watch is faulty and may eventually send you a small offer to buy a new one as it is out of warranty.

That offer will be on a more expensive watch which does not have all the features your watch has and you may have difficulty finding the clocks you currently use because they may not exist for thosr watches and if you live in the EEA or UK you may no longer have access to install them anyway.

In any case the new watches don't support any additional apps either or any Music features.

[MarreFitbit]

Hi there, @Schuberg. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is not turning on nor updating. I understand your concern, I will do my best to help you with this!

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. As you mentioned, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 2. Stay tuned to your inbox!

@Guy_ Thanks for your input!