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Versa 2 blank screen

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‎02-11-2023 03:20 - last edited on ‎02-12-2023 05:10 by Fitbit Moderator

‎02-11-2023 03:20 - last edited on ‎02-12-2023 05:10 by Fitbit Moderator

Hi,

My versa 2 has suddenly stopped showing any stats ( steps, heart rate, calories and distance) on the watch but it continues tracking it on the app. How can I fix it? 

Thanks

 

 

Moderator Edit: Clarified subject

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‎02-12-2023 05:11 - edited ‎08-21-2023 05:32

In response to Guy_

‎02-12-2023 05:11 - edited ‎08-21-2023 05:32

Hi there, @Royita76. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As @Guy_ has suggested, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-11-2023 07:54

‎02-11-2023 07:54

Hi @Royita76 - the first thing to try is a restart - How do I restart my Fitbit device? 

 

If that doesn't work try changing the clock face from the Fitbit App Gallery tile.

Author | ch, passion for improvement.

Best Answer

‎02-12-2023 05:11 - edited ‎08-21-2023 05:32

In response to Guy_

‎02-12-2023 05:11 - edited ‎08-21-2023 05:32

Hi there, @Royita76. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As @Guy_ has suggested, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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