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Versa 2 blank screen

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‎07-22-2020 19:34 - last edited on ‎07-23-2020 05:56 by Fitbit Moderator

‎07-22-2020 19:34 - last edited on ‎07-23-2020 05:56 by Fitbit Moderator

My versa 2 has a black screen.  Everything seems to work. Just nothing on the screen. Fully charged. I push bottom and it vibrates. I got a text it vibrates.  Screen still black. Can you help.

 

Moderator Edit: Clarified subject

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‎07-23-2020 05:58 - edited ‎10-28-2023 08:11

‎07-23-2020 05:58 - edited ‎10-28-2023 08:11

Hi there @Ladysalsa117, welcome to the Community Forums. Thanks for the details provided in your post about the blank screen of your Versa 2. I appreciate you've taken the time to restart your watch prior to posting here, I'll be glad to continue assisting you. 

In order for me to better assist you with this, please confirm that you've tried these steps as described below:

  1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. You've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-23-2020 05:58 - edited ‎10-28-2023 08:11

‎07-23-2020 05:58 - edited ‎10-28-2023 08:11

Hi there @Ladysalsa117, welcome to the Community Forums. Thanks for the details provided in your post about the blank screen of your Versa 2. I appreciate you've taken the time to restart your watch prior to posting here, I'll be glad to continue assisting you. 

In order for me to better assist you with this, please confirm that you've tried these steps as described below:

  1. Check in the Fitbit app if your Versa 2 is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
  2. You've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes