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Versa 2 blank screen

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‎03-27-2021 07:58 - last edited on ‎03-29-2021 05:47 by Fitbit Moderator

‎03-27-2021 07:58 - last edited on ‎03-29-2021 05:47 by Fitbit Moderator

My Versa 2 won’t turn on after the software update, the helpdesk is hopeless, exhausted all the technical support option, what should I do next. Their is a problem with your update, can someone help me with the rollback please.

Thanks

SDJ

 

 

Moderator Edit: Clarified subject

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‎03-29-2021 05:50 - edited ‎05-08-2024 14:42

‎03-29-2021 05:50 - edited ‎05-08-2024 14:42

Hi there, @sandyN-DC. Welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any questions or concerns about the outcome of your support case, I recommend reaching out to our Support Team again so they can provide you with further details.

Maria | Community Moderator, Fitbit


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‎03-29-2021 05:56

In response to MarreFitbit

‎03-29-2021 05:56

I did reached out to the tech support but they are not sure about rolling back the updates that your system enforced to my Fitbit and they ask me to figure it out, what a lame.

Sent from my iPhone
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