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Versa 2 blank screen

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Hi Fitbit Team,

I have nothing on my Versa 2! Everything is black! Logged into the Fitbit app and it is indicating battery is full and Versa is updated. 3 days ago all normal - now nothing- just a black screen. 
Can someone please help as I need this for work! 
Thanks

 

Moderator Edit: Clarified subject

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Hi there, @PaulB47. Thanks for stopping by in the Community Forums. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @Kinmarl. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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hi…

 

I’ve got the same, what was the outcome, did you get sorted..?

 

Moderator Edit: Formatting 

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Hi there, @PaulB47. Thanks for stopping by in the Community Forums. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer