Versa 2 blank screen

[Andy25464]

I have a black screen on my watch, still syncing with phone.

i have tried restarting and I’d vibrates but still nothing.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Andy25464. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've tried, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Clifjack]

Attempted to change clock face and unable to sync. Versa 2 fully charged, according to app, but not syncing. Screen black. Worked fine yesterday. New phone update 10 pm and last sync right before. Most recent versa version loaded.

[MarreFitbit]

@Clifjack Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[vnitinv]

I am not able to change clock face. It keep on installing and failed.

[Andy25464]

Mine is exactly the same. Still after 2 days and all the trouble shooting?

looks like a new one 

[MarreFitbit]

Hi there, @Andy25464 @vnitinv. Thanks for stopping by in the Community Forums and trying the tips and recommendations I provided above. 

I've seen you both contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around.