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Versa 2 blank screen

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‎02-05-2023 13:41 - last edited on ‎02-06-2023 06:43 by Fitbit Moderator

‎02-05-2023 13:41 - last edited on ‎02-06-2023 06:43 by Fitbit Moderator

Versa 2 is charging but the screen is black even after turning it on and off?

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-05-2023 15:34

‎02-05-2023 15:34

Goot to see I'm not the only one having this problem today. 

 

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‎02-05-2023 17:15

‎02-05-2023 17:15

Try a hard reset

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‎02-05-2023 19:51

‎02-05-2023 19:51

Hi @Anjali34  @Riddler269  - check the watch is properly charged, presumably it is syncing still, so in the Fitbit app do a manual sync with a pull down on display on the phone and wait for the green status bar at the top to show sync complete and then check battery level.

 

If it doesn't sync it confirms it most likely needs charging.

 

If it does sync but still nothing is displayed on the watch, you can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, who may take you through a factory reset.

Author | ch, passion for improvement.

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‎02-06-2023 00:17

In response to Guy_

‎02-06-2023 00:17

Hi. Yes I have contacted Fitbit support already and will get a replacement. Thanks 😊 Sent from my Galaxy
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‎02-06-2023 06:48 - edited ‎03-09-2024 05:49

In response to Anjali34

‎02-06-2023 06:48 - edited ‎03-09-2024 05:49

Hi there, @Anjali34 @Riddler269. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Fitbit devices before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ @DavidFS Thank you so much for your help!

Maria | Community Moderator, Fitbit


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