Versa 2 blank screen

[Smarty01]

Clock face very dark. On brightest setting. Had watch for over 2 years, hope it is not on its way to watch heaven. Any suggestions? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Smarty01. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't help, verify if the sleep mode on your Versa 2 is enabled. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.
  
  

To turn off Sleep Mode, please swipe down from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?