Versa 2 blank screen

[DLCop]

What is going on with Fitbit today 

I’m fully charged but all I get is a black screen … help is no help

Moderator Edit: Clarified subject

[Surgtech1]

Same here, can't do a force restart, placed on charger for 2 hours thinking battery was drained (last night sync was at 34%) now the fitbit logo is flashing on periodically

[MarreFitbit]

Hi there, @DLCop. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

@Surgtech1 Welcome on board. Thanks for trying to troubleshoot the issue with your Versa 2 before posting here. 

In addition to the steps you've done so far, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.

[Surgtech1]

Thank you for the reply.

I have done all the steps and the bluetooth pairing and linking is on 10 minutes now. I tried to restart the fitbit but it wont restart. 

[MarreFitbit]

@Surgtech1 Anytime! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.