Versa 2 blank screen

[WendiEddleman]

My screen went black yesterday, but still appears to operate as preset alarms are vibrating.  need to pair, but cannot see code.  how do I pair without code?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @WendiEddleman. Welcome to the Fitbit Community Forums. I'm sorry to hear that the screen of your Versa 2 has gone blank. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

[Jaynie8815]

I am having the same issue, my screen went green yesterday and have tried changing the clock, resetting etc. I’ve tried disconnecting and reconnecting Bluetooth but am also now stuck as can’t see the code on my screen 🤷‍:female_sign:

[WendiEddleman]

Me too! I unpaired, hoping it would illuminate back, but nope. And now,
the device is giving the code, but I can't get it to be able to pair.
It is so frustrating because all the help desk will do is offer me 35% off
of a "new" device that is only 4 choices, none of which I want.

[Jaynie8815]

Yep Ive just had the same reply too. When I d had issues before they’ve been much more helpful and offered lots more suggestions.

From reading other posts this seems to just be their standard response now, just buy a new one! I won’t be doing that, I’d rather switch to a different brand, like many others have said. Seems like they’ll be losing lots of customers