Versa 2 blue screen

[Jackson1509]

So I go to check my fitbit, when I see the screen is completely blue/aqua colour. 

It looks as though it’s frozen, but I can see the outlines of the notifications, and it is still synced and working. 

I have tried restarting it, but no result. 

Is there any other way to fix this? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Jackson1509, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To fix this and because the restart process didn't work, please try to change the clock face of your Versa 2 and let me know if the issue persists.

Looking forward to your reply. 

[Jackson1509]

Didn’t work when changing clock face.

[RicardoFitbit]

Thanks for your update @Jackson1509.

I'm sorry to know that you're still experiencing difficulties with the display of your Versa 2. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Valiant27]

I have been having this same issue. Please advise on how to fix. Thank you

[RicardoFitbit]

Welcome aboard @Valiant27. it's a pleasure to assist you too.

Before we can move on, can you please let me know if you already tried the troubleshooting steps that were mentioned on this thread? Please try to change the clock face of your Versa 2 and also please restart it.

I'll be waiting for your reply. 

[Valiant27]

Yes. I have tried to troubleshoot multiple times. It will sometimes work
temporarily but then goes back to the blue screen.

[Gottabeready33]

Hello can someone help me with same problem ? Yes I did all the steps reset clocks turn off and on still blue aqua screen. Thank you 

[Gottabeready33]

I haven’t heard back from anyone on this ..

[SunsetRunner]

Hi! I am having the same issue. I have changed the clock face and this did not resolve the blue/aqua color issue. Please assist. Thank you.

[MandiAltman]

Me too! Been getting thy blue screen for 3 weeks. Nothing works long-term . Would like some assistance. 

[kimdot]

This morning I noticed that I have this blue screen of death and found this thread. I have attempted the remedy stated in this thread to reboot / reset and change the clock face I cannot turn it on and off because I cannot see the screen. Can someone please contact me via my login information and let's get this fixed or get me a new one purchased?  thank you

[MandiAltman]

The longest-term solution I have discovered is to let the battery go completely dead and then recharge. That stops the glitch for me me for 4-5 days. Still very annoying, and I know one day it will be gone forever. I find it amusing that it started soon after the versa 3 release. lol

[kimdot]

Yes, the timing is terribly poor.  I have heard Apple seems to do some of that with it watch and phone releases.  I was very interested in the Sense, but extraordinary factors will have me trying your method.

[Kady9]

Yep. Add me too. 

Versa. Randomly looked off tonight. Put it off n charge - nothing. Tried to sync - can't be found. Rebooted, got a black screen with light blue around the edges. Changed the clock face to a Fitbit one, screen is still black with blue edges. 

Help!

Yep. Add me too. 

Versa. Randomly turned off tonight. Put it on charge - nothing. Tried to sync - can't be found. Rebooted, got a black screen with light blue around the edges. Changed the clock face to a Fitbit one, screen is still black with blue edges. 

Help please!

Moderator edit: merged reply

[MandiAltman]

Idk All I can say is that sometimes it randomly decides to work. I also noticed a couple months ago the sleep tracker has been not working properly. The watch has been on a downside for a while which is a bummer because I just got it last Christmas. It's not even a year old. To be honest, I give up. My husband is getting me a Samsung Galaxy Active watch for Christmas. I just have to use this thing in between glitches for the next 24 days.  

[Kady9]

I was having an issue within the 12 month warranty and contacted support. They sent me a new watch out pretty quickly. 

Will be interesting what happens with this issue - as that was July 2019. 

[MandiAltman]

I  bought mine from Amazon. I was told by a friend that Fitbit won't honor their warranty if you buy from Amazon. I can do a little digging to see if this is true. 

[androo]

First device lasted about 9 months until FAULTY. Replaced with Second device about 7 months until FAULTY. Blue/aqua Screen Of Death.

I would expect that a Fitbit device would last a few years or more.

What can be done about this ? 

[Snoopylove]

Did anyone help you with this issue? My Versa 2 just started having this problem. It would flicker between the regular screen and the blue/aqua screen but now seems to be stuck on the aqua screen. I tried restarting it but nothing happens. Is this fixable? I've had this Fitbit for less than 2 years and this is the second issue I've had with it.