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Versa 2 blue screen

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‎07-06-2020 05:31 - last edited on ‎07-06-2020 19:02 by Fitbit Moderator

‎07-06-2020 05:31 - last edited on ‎07-06-2020 19:02 by Fitbit Moderator

So I go to check my fitbit, when I see the screen is completely blue/aqua colour. 

It looks as though it’s frozen, but I can see the outlines of the notifications, and it is still synced and working. 

 

I have tried restarting it, but no result. 

Is there any other way to fix this? 

 

Moderator Edit: Clarified subject

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27 REPLIES 27

‎09-28-2021 19:33

In response to Snoopylove

‎09-28-2021 19:33

I contacted support and they replaced the watch for me. Clearly a known
fault by the sounds of it. --
*Regards,*
*Katie Lio*
*0448 779 946*

*MAICD*
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‎09-29-2021 03:39 - last edited on ‎09-29-2021 06:25 by Moderator Alum

In response to Kady9

‎09-29-2021 03:39 - last edited on ‎09-29-2021 06:25 by Moderator Alum

Thank you

Already replaced and the replacement does the same thing

kind regards

------------------------------

 

Contact support

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‎09-29-2021 20:21

In response to Snoopylove

‎09-29-2021 20:21

Just an update to my questions regarding the blue screen. I contacted Fitbit and I guess my Versa 2 has bit the dust. Since mine is about 20 months old, they will not replace it, just offered a 35% discount good online for 30 days. I'm very disappointed and with the issues I've had with this one, I will likely find some other product that will last a bit longer. Guess since they only have a year warranty, that should tell people something. Both of my issues happened after the warranty expired.

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‎11-30-2021 23:07

‎11-30-2021 23:07

I'm having this same issue. It started yesterday while I was at work, at one time it was working, the next it wasn't. Please assist me. Thank you. 

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‎12-01-2021 04:42

In response to ChefSunshine

‎12-01-2021 04:42

Try cleaning the Fitbit with isopropyl alcohol. This is only a temporary fix. I got approximately 6 more months out of mine before replacing it.

 

I am highly disappointed in Fitbit. Because it was relplaced under warranty once, they were not interested in knowing anything else. This is well within the 2 year warranty period. I still have 5 months left from the purchase date. Both Fitbit’s are solid aqua/ green/ blue screens and go flat in 8-10 hours from a full charge. Pathetic!

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‎11-13-2022 06:13

In response to Valiant27

‎11-13-2022 06:13

I have a similar problem. I can't see anything except a teal screen. I click on the button on the side and nothing happens.

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‎11-13-2022 06:14

In response to RicardoFitbit

‎11-13-2022 06:14

I can't restart my watch

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‎11-13-2022 21:41

In response to Busyhockeymom

‎11-13-2022 21:41

Contact Fitbit support. It is a known problem

kind regards

Andrew

Sent from my iPhone
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