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Versa 2 brightness not working

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‎01-22-2025 06:15 - last edited on ‎01-23-2025 03:50 by Fitbit Moderator

‎01-22-2025 06:15 - last edited on ‎01-23-2025 03:50 by Fitbit Moderator

Early this morning, I got out of bed to use the bathroom and noticed that my device was quickly losing battery. Normally, the battery is good for about a week after charging. My device was at 44% and then mere hours later dropped to 15%. I wear my device religiously to bed so I woke up early and placed my device on the charger. I know that after a certain period of continuous use without being restarted the device gets cranky and will go through battery life rapidly until it’s restarted. I was able to charge it to 100% prior to leaving my apartment. I’m sitting at my desk at work and have noticed that the screen brightness looks dimmer than usual. I’ve cycled through the various brightness settings but they all look the same. The device has been restarted since noticing this issue. This is my third Fitbit versa 2. The support on X always has me do a factory reset which I’ve never actually managed to complete and I’d hate to have to go through the process of replacing the device yet again. 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-22-2025 07:29

‎01-22-2025 07:29

HI @SamanthaSlaven - unfortunately sudden rapid drain like that is often related to a watch fault, given that other conditions haven't changed, and can occur after the watch got wet some time before.

If a restart doesn't resolve it, a factory reset is unlikely to do either, because it can't fix a watch fault.

Author | ch, passion for improvement.

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‎01-23-2025 03:52

In response to Guy_

‎01-23-2025 03:52

Hi there, @SamanthaSlaven. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the brightness on your Versa 2 is not working anymore. I understand your concern, we're here to help you! @Guy_ Thank you so much for your input! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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