Versa 2 brightness tap setting not working

[vkulfit]

Fitbit versa 2 experts, 

Issue : When I tap on brightness setting, this feature doesn't change my brightness no matter if I select normal, dim or max brightness. Any help appreciated. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @vkulfit.

I appreciate your participation in the Forums and sharing that the brightness setting on your Versa 2 is not working. I recommend checking if you're not in sleep mode, because the screen's brightness is set to dim in this case. If it's not the case, please restart your watch by following the steps from this help article: How do I restart my Fitbit device? 

If the issue persists, please try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?

Please keep me posted, I'll be around. 

[vkulfit]

Thanks for suggestions. I tried above troubleshooting steps, unfortunately nothing works when I tap on brightness settings. I even switched to Fitbit basic waveform clocks but no luck. 

[LiliyaFitbit]

Hi @vkulfit, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[vkulfit]

I did a factory reset and did run the setup which took lot of time to get the update. Still no luck with the brightness tap working. It still does not change the brightness. 

[LiliyaFitbit]

It's nice to see you around, @vkulfit. 

I understand that the issue persists, thank you for your troubleshooting efforts. I could see that our Support team got in touch with you regarding this matter. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you need further assistance. 

[PatKP]

Hi, I’m getting the exact same problem as this person mentioned from earlier. I tried restarting the watch as well switching to the original Fitbit face and nothing seems to change the brightness. In my case, the brightness is permanently stuck in Max brightness mode no matter if I change the setting to dim or normal. It just stays bright and because of that, it causes the battery to drain profusely and it the watch does not last a full day without an extra charge. Please help. Thanks!

[LiliyaFitbit]

Welcome to the Fitbit Community, @PatKP.

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.