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Versa 2 button and screen won't work

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‎03-17-2020 04:43 - last edited on ‎03-18-2020 05:58 by Fitbit Moderator

‎03-17-2020 04:43 - last edited on ‎03-18-2020 05:58 by Fitbit Moderator

Hi, 

 

I have a versa 2 watch which i got for Christmas 2019. Recently my screen has been freezing and the button will not work. I have reset this device multiple time and cleaned out the button with a toothpick and canned air however this still wont work. 

 

Does anyone have any other ideas before i contact support?

 

Thanks

 

 

Moderator edit: updated subject for clarity

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‎03-18-2020 05:58

‎03-18-2020 05:58

@RyanHuggins, welcome to our Fitbit Community. Regarding the screen issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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