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Versa 2 button and touchscreen not always working

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‎11-28-2020 09:01 - last edited on ‎12-01-2020 15:57 by Fitbit Moderator

‎11-28-2020 09:01 - last edited on ‎12-01-2020 15:57 by Fitbit Moderator

Hello,

 

I bought 2 versa 2's in May this year for me and my wife after owning charges for a few years. 

 

My wife's is working fine but with mine the side button and touch screen only works sometimes. 

 

It's been like this for a couple of months but only just round to seeing what is wrong with it? Is it a faulty fitbit or is there a reset that can be done?

 

Thanks,

 

Dave 

 

Moderator Edit: Clarified subject

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‎12-01-2020 15:57

‎12-01-2020 15:57

Hi @Dave0211378, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I'm sorry to know that you're experiencing difficulties with your Versa 2. To fix this situation, I recommend you to restart your device following the next steps and let me know if the issue persists:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be around if further assistance is needed. 

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