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Versa Lite syncing issues

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‎11-28-2020 12:00 - last edited on ‎12-01-2020 15:58 by Fitbit Moderator

‎11-28-2020 12:00 - last edited on ‎12-01-2020 15:58 by Fitbit Moderator

I'm wondering if there is currently major issues going on with Fitbit. It seems to be that almost everyone is having the exact same issues. Not syncing, not pairing, loosing time etc. I had the same issues at the start of the year, and Fitbit sent me a new "pebble". This is the 4th Fitbit I have had, and have had issues with all of them.

 

Moderator Edit: Clarified subject

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‎12-01-2020 15:58

‎12-01-2020 15:58

Hi @Hippypippa, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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