08-17-2021
01:23
- last edited on
08-17-2021
04:19
by
JuanJoFitbit
08-17-2021
01:23
- last edited on
08-17-2021
04:19
by
JuanJoFitbit
My fitbit Versa 2 button is stuck, and would not respond no matter how light/hard I press on it. I tried to follow the instructions in the other posts such as using a toothpick to clear any dirt and grease (which is hard as even the toothpick is too thick for the small spaces around the button). Previously I can't set the alarm or track workouts with the left button shortcut, but can still use the clock function, but now I'm stuck on the "Set up Wallet" screen for a long time and fitbit would not go back to the clock screen, so this watch has become useless for me. I bought the watch in June last year and so has passed the 1-year warranty. Does it cost a lot to replace the button? If so, I don't know what to do with the watch as I don't want to buy another one if it breaks so fast.
Moderator edit: updated subject for clarity
08-17-2021
04:18
- last edited on
02-10-2025
07:09
by
MarreFitbit
08-17-2021
04:18
- last edited on
02-10-2025
07:09
by
MarreFitbit
@annabelwyli Welcome to our Fitbit Community. I totally understand how you feel about the button issue that your Versa 2 has experienced. By the way, thank you for trying to get it resolved before contacting our forums.
Regarding your question, I'm afraid that the button can't be replace, However, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.
See you around.