Versa 2 button is stuck

[Mariek89]

Hi, my versa 2s left button is broken and is permanently stuck on the passcode screen. I can input my passcode and it takes me to my card only. Because I can’t use the left button, I cannot clear this and see anything else. Help! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mariek89. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

Is it the button actually broken or it's just stuck? If it's really broken, please note that when a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

However, as our warranty states, it doesn't apply to damage or defects caused by:

(a) use with non-Fitbit products

(b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes

(c) normal wear and tear or aging of the Product such as discoloration or stretching

(d) operating the Product:

     (i) outside the permitted or intended uses described by Fitbit

     (ii) not in accordance with instructions provided by Fitbit

     (iii) with improper voltage or power supply.

For more information about this, you can check our warranty policy.

On the other hand, if the button is just stuck, please try to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Then, please try restarting your Versa 2.