Versa 2 button not working anymore

[Tasious89-]

Hi has anybody had a problem with the left button not working I have tried holding it but it will not work only sliding the screen to options works I can't even factory reset it and it will not link to my phone phone anymore.

Thanks 

[LiliyaFitbit]

It’s good to see you in the community, @Tasious89-.

Thanks for the details shared in your post and for already trying to resolve the issue. The best way to get help for this problem is to chat with our Support team online or give them a call. They will evaluate your device's behavior and help you with this matter. Click here to get connected. 

See you around.

[SunsetRunner]

Mine has just started doing this and I can't connect to Fitbit support on the app, it just won't connect, so annoying 

[Tasious89-]

I found it easier to connect through the internet. 

Yes it is frustrating with the button not working.

Hope you get it resolved 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. Thank you for your reply, @Tasious89-.

@Tasious89- I understand how you are feeling and appreciate your feedback. 

@SunsetRunner Thank you for joining the thread and sharing that you're experiencing the same issue and can't contact our Support team on the app. I understand how you are feeling and recommend using this link to see the options to contact our Support team. I suggest using phone or chat options for faster resolution. 

Have a good day.