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Versa 2 button not working

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‎10-06-2020 14:35 - last edited on ‎10-06-2020 17:20 by Fitbit Moderator

‎10-06-2020 14:35 - last edited on ‎10-06-2020 17:20 by Fitbit Moderator

I got a versa 2 last year for Xmas, so it’s less than a year old, so still under warranty. The side button stopped working, it does not work at all. I’ve tried reset, but as the button didn’t work, nothing is resetting. I would like a replacement watch please!

 

Moderator Edit: Clarified subject

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‎10-06-2020 17:20

‎10-06-2020 17:20

Hi @Jkelso, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this situation, can you please let me know if the button is unresponsive or stuck? You can restart your Versa 2 without using its button following the steps that are specified on: How do I turn off my Fitbit device? and let me know if the issue persists.

 

Looking forward to your reply. 

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