Versa 2 button not working

[onefastmx5]

Got this watch during Black Friday sales last year and I noticed the main button stopped working last week.  The touch screen works fine and I was able to check the main stats during the day.  However, I went into my sources to switch from my headphones to phone, now its stuck in the source menu.  Now its impossible to see my clock face/stats or reset since the button doesn't work and you cannot back out of the source menu.  Tried putting on the charger hoping to get to home screen, but no luck.  I'm waiting for it to die and hope it will reset on its own to at serve as a clock until a repair/replacement is in order.  Having ONLY one button serving as the main functionality is a huge downfall with it being a single point of failure.  I looked through the app to do a hard reset but didn't find an icon to do so.  Whom at customer service do I need to get a hold of?  

[RicardoFitbit]

Hi @onefastmx5, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[onefastmx5]

Well I got an email 3 days ago from support asking how to help and I replied. Afyer 2 days, no reply back so I sent another email again and awaiting a response.

[RicardoFitbit]

Your reply is appreciated @onefastmx5.

Thanks for your update. Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Please keep an eye on your email because they'll contact you soon to move forward with the issue you're experiencing with your Versa 2. 

I'll be here if you need anything else.

[onefastmx5]

Update: sent a pic of the watch to customer support 4 days ago with this issue and the fitbit logo. I tried to access settings to use Alexa but since the button doesnt work it got stuck in the Setup Wallet menu. However,  I cannot leave the menu since the button doesnt work. The battery has to die to come back to home screen, which took 5 days last week. I'll stop wearing during the day because I cannot check clock, timer or set alarms. I'm very annoyed at this point.

[RicardoFitbit]

Thanks for sharing another update @onefastmx5.

I understand how frustrating this situation can be for you, our Support team received the information of your concern and soon will be in touch with you. Your patience is appreciated.

I'll be around. 

[onefastmx5]

Recieved replacement 7/9 and happy to have a working watch again, thanks!