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Versa 2 button not working

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‎08-14-2020 16:33 - last edited on ‎08-14-2020 22:28 by Fitbit Moderator

‎08-14-2020 16:33 - last edited on ‎08-14-2020 22:28 by Fitbit Moderator

My Versa 2 button suddenly won't work. Nothing happens when I push it. I started tracking a swim and it said I have to use the button to stop tracking and now it thinks I've been swimming for over 3 hours and I cannot exit out. 

 

Moderator Edit: Clarified subject

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‎08-14-2020 22:27

‎08-14-2020 22:27

Hi @kambrielle, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf by our Social Customer Support team to provide you further assistance with the difficulties you're currently experiencing. Therefore, please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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