help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 button not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2020 14:35 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

‎10-06-2020 14:35 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

I got a versa 2 last year for Xmas, so it’s less than a year old, so still under warranty. The side button stopped working, it does not work at all. I’ve tried reset, but as the button didn’t work, nothing is resetting. I would like a replacement watch please!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-06-2020 17:20 - last edited on ‎08-29-2025 07:29 by Fitbit Moderator

‎10-06-2020 17:20 - last edited on ‎08-29-2025 07:29 by Fitbit Moderator

Hi @Jkelso, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this situation, can you please let me know if the button is unresponsive or stuck? You can restart your Versa 2 without using its button following the steps that are specified on: How do I turn off my Fitbit device? and let me know if the issue persists.

Looking forward to your reply. 

Best Answer
0 Votes