Versa 2 button stopped working

[PhillyGee59]

The button on the watch has suddenly become stuck. Anyone got any ideas how to fix this? I've tried 3 jewellers and they've all suggested going to fit it. No doubt that would not be cost effective.

Moderator Edit: Clarified subject

[Guy_]

Hi @PhillyGee59 - an unresponsive button can also be a software issue.

Sync then try Shutdown from the watch settings menu, place on charge to restart it and charge it.

[MarreFitbit]

Hi there, @PhillyGee59. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. 

To better assist you, please confirm that you've tried to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air, just hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Then, please try restarting your Versa 2 by following these steps or try the second restart method provided by @Guy_.

Nevertheless, I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will get back to you soon. 

[PhillyGee59]

Cheers Guy, I will give that a go