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Versa 2 button stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2022 03:23 - last edited on ‎10-06-2022 05:15 by Fitbit Moderator

‎10-06-2022 03:23 - last edited on ‎10-06-2022 05:15 by Fitbit Moderator

Hey, 

My fitbit is less then a year old and the home button stopped working yesturday, its frozen on one the apps, it is still syncing. I have tried all the methods to get it unstuck and its unsuccessful. Please help

 

Moderator Edit: Clarified subject

 

 

 

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4 REPLIES 4

‎10-06-2022 05:16

‎10-06-2022 05:16

Hi there, @Mbee67. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎10-06-2022 05:20

‎10-06-2022 05:20

I have this exact same problem versa 2 under a year old so upsetting. 

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‎10-06-2022 05:20 - last edited on ‎10-06-2022 06:29 by Fitbit Moderator

In response to MarreFitbit

‎10-06-2022 05:20 - last edited on ‎10-06-2022 06:29 by Fitbit Moderator

Yes I recieved excellent customer service everyone was very helpful and
fast to respond including you. Thanks for getting back to me.

Update: Contact support they will help you!!!

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‎10-06-2022 06:32

In response to Mbee67

‎10-06-2022 06:32

@Mbee67 I'm glad to hear about that! I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

 

@MamaCliff Welcome to the Community Forums. I understand how you must be feeling. I've seen you too contacted our Support Team after posting here. Please feel free to reach out to our team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

 

Thanks for your understanding. Have a good day!

Maria | Community Moderator, Fitbit


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