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Versa 2 button stopped working

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‎05-30-2023 01:12 - last edited on ‎05-30-2023 06:17 by Fitbit Moderator

‎05-30-2023 01:12 - last edited on ‎05-30-2023 06:17 by Fitbit Moderator

Fitbit versa 2 button doesn't work and off hours displayed unable to change 

 

Moderator Edit: Clarified subject

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‎05-30-2023 01:56 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

‎05-30-2023 01:56 - last edited on ‎08-24-2024 10:21 by Fitbit Moderator

Welcome to the Fitbit community, @Eleni22!

Sad to hear that your Versa 2 isn't working as it should. As over time dust and debris can collect in the small space around the button, I'd suggest soaking your device in a bowl with water for some time. Then give it a soft rinse and dry it with a towel. Finally try if the button is working again.
If it won't, please call Fitbit support to get further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer

‎05-30-2023 02:03

In response to Talahthas

‎05-30-2023 02:03

Thank you for your email.

Just going swimming. Maybe it might get it working properly again.
Otherwise, I'll try your advice.
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‎05-30-2023 02:32

In response to Eleni22

‎05-30-2023 02:32

You're welcome, @Eleni22.
I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
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‎05-30-2023 23:18

In response to Talahthas

‎05-30-2023 23:18

Hello

It hasn't worked. Can I upgrade to a newer version?

Kind regards
Helen
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