Versa 2 button stopped working

[RINVA]

The Versa 2 just doesn't work. Period. The button on the side does nothing. After trying to clean the button, it still doesn't work. And Fitbit won't do anything about it. All they'll tell me is where I can buy another shoddy piece of work. I'm not sure why I would when this one, which I purchased 14 months ago, stopped working. The screen will not tell me how many steps I've got, the time, or anything. It's just stuck on a stupid "Set up wallet" screen, and nothing I do fixes it. I've had it up to HERE with Fitbit and their garbage product. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @RINVA. Welcome to the Fitbit Community Forums. Hi there, @Susiel99. Welcome to the Fitbit Community Forums. I'm sorry to hear about your recent experience with your Versa 2 and our Support Team. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. I've seen they are still helping you with this situation and have provided new details on this process.

Note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

[RINVA]

The support team has been absolutely useless. They just tell you to buy a new one. It's clear Fitbit does not stand by their products.