Versa 2 can't be set up

[gracemm]

I’ve tried everything I can think of to help but my new Versa 2 is still not set up.  I’m using iPhone 10, IOS 12.4.1. 

When open Fitbit app and add the Versa 2 it works well until it finds the Versa 2.  Then it hangs on the page saying it’s connecting and never goes further.  I’ve restarted it   Restarted phone.  Turned Bluetooth off and on.  Tried doing them together and apart.  any ideas...anyone?   Help please.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@gracemm it's great to see you in our Fitbit Community! I'm happy to assist you with the setup issues that your Versa 2 is experiencing. By the way, I appreciate the time spent trying the recommended troubleshooting steps you mentioned above.

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date let me know and I'll be happy to assist you accordingly.

Keep me posted! 😀

[Brenz21490]

I have been trying to set my versa 2 up for 2 days I've tried everything. Got it to sync but I can't get the watch face to show anything just get the blue logo please help.

[gracemm]

Yes it is updated to the latest version of Fitbit. I went to APP Store and
there weren’t any updates available for it right now anyway.

It’s weird bc I have a new Versa Lite also and it set of perfectly. I
tried to do the Versa 2 first and had trouble over and over. Then I set up
VL no problems so uninstalled VL and tried V2 again - but it still would
not set up. Thank you!!!
--
GMaloy

[Chilled2go]

Same issue . Most up to date app as far as I can tell and the app says must update to add versa 2.  Getting no where with setup. Please help or fix