Versa 2 can’t install SpO2 clock

[Nicki779]

My mom got the Versa 2 for Christmas but when I try to get the SpO2 clock face for her, it says "to install this clock, make sure the Fitbit app on your phone and your fitbit device have the latest update". They are both updated and I've shut both of them off and back on multiple times now. I even made sure the phone itself was updated and still nothing! I have a Sense and it's working on there so why can't I get it to work on the Versa 2? I'm out of ideas.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @Nicki779, welcome on board. Thanks for sharing the details about the issue with your mom's Versa 2.

Since she has just setup the Versa 2 it may appear up to date but it needs another update. The latest update isn't available until up to 48 hours after setup.

With that being said, please note that in order for your watch to install those apps it has to be running version 71.6.19, any version below that one won't let you to install Spotify. For more information, see What's changed in the latest Fitbit device update?

For more information about Spotify, see How do I control music playing on Spotify?

Please keep me posted if after the 48 hours she's still not receiving the most recent version of her watch.