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Versa 2 charging issues

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‎09-22-2021 20:15 - last edited on ‎09-23-2021 04:07 by Fitbit Moderator

‎09-22-2021 20:15 - last edited on ‎09-23-2021 04:07 by Fitbit Moderator

My Versa went blank, will not restart and when I try to recharge it, it gets very hot!  Is it dead?

 

Moderator Edit: Clarified subject

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‎09-23-2021 04:08 - edited ‎06-08-2024 12:03

‎09-23-2021 04:08 - edited ‎06-08-2024 12:03

Hi there, @cvcaller. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Since your Versa 2 is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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