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Versa 2 charging issues

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‎01-13-2021 03:56 - last edited on ‎01-13-2021 04:18 by Fitbit Moderator

‎01-13-2021 03:56 - last edited on ‎01-13-2021 04:18 by Fitbit Moderator

My fitbit is not charging..it tells me not enough power from the source.  I have cleaned it, changed the block for the charger, and moved it to multiple locations.  It is only a year old.

 

 

Moderator edit: updated subject for clarity

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‎01-13-2021 04:18

‎01-13-2021 04:18

Hi @KellyP3, welcome to our Fitbit Community. Regarding the charging the issues that your Versa 2 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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